ATM Management & Acquiring

Complexity Management

Our ATM management system is designed to support this complex environment, making it easy to use, quick to install, and cost-effective to run. It provides complete, real-time monitoring and control of the ATM network and its operations, including cash availability of all ATMs and alarms in the event of any malformations. The operator can remotely control the equipment to provide better support for seamless operation. The interactive map shows the service levels available in any given area and provides detailed ATM deployment services.

Personalized Experience

ATMs no longer serve as one- size- fits- all channels. Today, consumers are becoming increasingly familiar with personalized services and various options they expect from an ATM. We can personalize the screen on ATMs or for individual customers. Just like any other channel, ATMs can be used to broadcast targeted marketing messages to consumers. Also, our system supports the integration of interactive audio and video communication between ATMs and contact centers. This means that the ATM can effectively become a small branch to help customers handle more complex transactions.

Cash Management

ATM Management ensures the appropriate amount of cash is held in the ATM, thereby significantly reducing the costs associated with cash handling. When integrated with ATM Management's comprehensive dashboards and linked to the map-based view, the speed and cost of replenishing planning is are optimized. Our cash management solution supports ATM cash demand forecasting, providing detailed views of cash, currency, and denomination demand, as well as tools for planning forecasting, and redesign. A powerful reporting engine provides operators with an ATM network cost analysis, an overview of rejected withdrawals, and a summary of supplements and cash flow

Full Fledged Service Channel

iPath's ATM management supports a wide range of services, such as balance inquiries, cash withdrawals, small reports, and various payment options, including bill payments, fund transfers, mobile recharges, and utility charges. Banks can convert some traditional branch operations into self-service through their ATM network, including cash withdrawals, checkbook requests, service operations, or PIN changes. These self-service operations and traditional withdrawal and payment services can complement value-added services such as buying virtual cards or selling vouchers.

Intelligent Design

Each financial institution has its own view of what the customer experience should look like, and more importantly, what kind of consumer journey they intend to support. ATMs are usually very configurable. iPath's ATM management allows banks to create and test the most relevant user experience through a set of pre-configured screens and flexible view builders. These scenarios include not only consumer screens but also ATM, FIT, and receipts status. The intuitive "drag and drop" user interface allows users and experienced users who do not have a deep understanding of ATM configuration to build their ATM scenarios. The ATM simulator completes the scenario design, provides the right tools to fully test the new scenario without setting up a real ATM, and performs regression tests to ensure changes do not affect other configuration parts.

Biometric Authentication

Whether the ATM network itself protects personal transactions, security is a key component of the solution. ATM management supports a complete security lifecycle, including encrypted data transfer and key generation, loading, deployment, storage, and termination. It is also important to introduce an appropriate level of customer identity verification in order to reduce the number of fraudulent transactions. Our solution allows subtle authentication via PIN or biometrics technology (such as fingerprints or veins) to ensure a high level of ATM security.